Remarkable Things Happen When People Care®
We hope that the value of shared purpose comes through in the brand manifesto. In a world that is all too polarized, our business demonstrates the power of common cause to unite people across distance and differences. Our shared sense of responsibility drives us, and we believe it can unify our communities, too.
Alan Schnitzer, Chairman and Chief Executive Officer
Who Cares?
The world can sometimes feel full of negative headlines. Yet every day, millions of you are there to help one another, writing a positive story and proving remarkable things happen when people care.
[MELLOW MUSIC]
(DESCRIPTION)
Upside-down: a wildfire rages as flames consume a hillside.
[FIRE CRACKLING]
(SPEECH)
[SPEAKER]: Who cares about all those wildfires out West?
(DESCRIPTION)
Upside-down: a violent wave from a hurricane surge crashes into traffic lights.
[WAVES CRASHING]
Upside-down: aerial footage of homes submerged in water after a disaster.
(SPEECH)
[SPEAKER]: Who cares about one more hurricane?
(DESCRIPTION)
Upside-down: lightning flashes in a dark sky.
[THUNDER CRASHES]
Upside-down: a woman motorist sits stranded on top of a car submerged in violent water.
[WATER RUSHING]
Screen starts rotating clockwise.
(SPEECH)
[SPEAKER]: Who cares about a stranger in trouble?
(DESCRIPTION)
Upside-down while the screen rotates clockwise: an unhoused man pushes a shopping cart full of items against a city backdrop at night.
(SPEECH)
[SPEAKER]: Or the homeless?
(DESCRIPTION)
Upside-down while the screen rotates clockwise: a father, mother and daughter hold each other while lying on a sidewalk in a city.
(SPEECH)
[SPEAKER]: The hungry?
(DESCRIPTION)
Screen still rotating clockwise: an elderly woman stands in her front yard with her walker.
(SPEECH)
[SPEAKER]: The old?
[MUSIC SPEEDS UP]
(DESCRIPTION)
Screen rotates right side up: two young girls staple a poster to a utility pole filled with signage for good causes. It reads, WALK TO FIGHT CANCER.
(SPEECH)
[SPEAKER]: Who cares?
(DESCRIPTION)
Upside-down: the young girls’ feet run to their next lamppost transitioning to the feet of brave firefighters running through smoke toward a wildfire. The image quickly rotates right side up.
A close-up of a woman firefighter’s face as she lifts her face shield.
(SPEECH)
[SPEAKER]: Actually,
[UPLIFTING MUSIC]
(DESCRIPTION)
Silhouettes of two firefighters spraying a fire hose onto a raging fire.
[ON SCREEN TEXT]
563,000 OF YOU
(DESCRIPTION)
A firefighter guides a horse by its halter out of a stable while fires rage in the near distance.
[SIRENS IN THE DISTANCE]
(SPEECH)
[SPEAKER]: Five hundred sixty-three thousand of you who risked your lives to fight fires.
(DESCRIPTION)
Silhouette of a firefighter running towards a pickup truck parked by a forest engulfed in flames.
(DESCRIPTION)
Scene passes down a soup kitchen table as volunteers on the left side serve the hungry on the right.
[ON SCREEN TEXT]
1,500,000 OF YOU
(SPEECH)
[SPEAKER]: One million five hundred thousand of you who fed the hungry.
(DESCRIPTION)
Tail lights flash on a car, stranded in water up to the hood of a sedan.
Two volunteers deliver a tower of pizza boxes in a dinghy.
[ON SCREEN TEXT]
9,900,000 OF YOU
(SPEECH)
[SPEAKER]: Nine million nine hundred thousand of you who delivered aid after a disaster.
(DESCRIPTION)
Aerial shot of a relief worker rescuing a man stranded on the roof of his home.
A group of people form a human chain in violent waters to reach the woman motorist on top of her car.
[ON SCREEN TEXT]
60,000,000 OF YOU
(SPEECH)
[SPEAKER]: More than 60,000,000 of you who helped someone in need.
(DESCRIPTION)
Aerial shot over a rally of thousands of people.
[ON SCREEN TEXT]
200,000,000 OF YOU
(SPEECH)
[SPEAKER]: All two hundred million of you who gave to good causes.
(DESCRIPTION)
The two young girls walk in the rally with their grandmother wearing a head scarf. One of the girls holds a homemade sign that says, THIS FAMILY FIGHTS TOGETHER.
The firefighter evacuates the horse and the rancher from the fire.
The woman motorist reaches out to grab the hand of the person closest to her in the human chain.
(SPEECH)
[SPEAKER]: Every day, millions of you are there to help one another.
(DESCRIPTION)
A man knocks on the back of a van stranded in a snowbank, before another car pulls it free.
A stranger pushes someone in a motorized wheelchair up a steep hill in the rain, captured on a smartphone.
Smartphone footage of two children delivering a balloon to an elderly woman’s door. She hugs the little girl.
Staff and teammates of a school basketball team lift up a player with cerebral palsy. They cheer as he makes a basket.
(SPEECH)
[SPEAKER]: Because remarkable things happen when people care.
(DESCRIPTION)
Two volunteers shake hands and hug at a community volunteering event.
(DESCRIPTION)
[LOGO]
Travelers
The Travelers Indemnity Company and its subsidiaries and affiliates, One Tower Square, Hartford, CT 06183.
2025
[Rain/heavy storm, thunder]
(DESCRIPTION)
Wind howls, and the swings on a playset twist around in the furious storm.
(ON-SCREEN TEXT)
Inspired by true events
(DESCRIPTION)
A large tree falls onto the roof of a house.
(SPEECH)
[Daughter]: I remember being scared.
(DESCRIPTION)
Inside the house, the daughter is frightened and runs to her mom’s room, hugging her. They hear thunder booming and look into the hallway, seeing plaster crumbling from the damaged ceiling.
[Peaceful piano music]
(SPEECH)
[Daughter]: The next day, the lady from Travelers showed up.
(DESCRIPTION)
Outside the house, a Travelers employee stands with the parents, controlling a drone that surveys the house. Inside her room, the daughter colors at her desk by the window. She looks out in amazement at the drone. The Travelers representative notices the daughter at the window and smiles at her. The daughter smiles back.
(SPEECH)
[Daughter]: She made me smile.
(DESCRIPTION)
Inside the house, the Travelers employee stands with the parents in the hallway beneath the damaged ceiling. She takes a picture of the damage with her phone. As she shows the parents the photo, the daughter cracks open her bedroom door and peeks out at them.
(SPEECH)
[Daughter]: Mom said she was fixing our house.
(DESCRIPTION)
The Travelers employee notices the daughter and winks at her.
(DESCRIPTION)
Later, the daughter peeks around the corner and sees the Travelers employee working at the table. The Travelers employee smiles as the daughter approaches and hands her a drawing of a tree that’s crushed a broken playset.
(SPEECH)
[Daughter]: But I just wanted to play again.
(DESCRIPTION)
The Travelers employee looks at the drawing, then gazes out the window in concern. She sees the playset outside, broken and covered in tree branches from the storm.
(SPEECH)
[Travelers Representative]: Can I keep it?
(DESCRIPTION)
The daughter nods.
(DESCRIPTION)
On the roof, a nail is hammered into wood. Two workmen stand on ladders, nailing shingles onto the roof.
(DESCRIPTION)
The playset is now fixed, and the father pushes his daughter on the swings. She laughs joyfully as she swings.
(ON-SCREEN TEXT)
Remarkable things happen when people care.
Logo: Travelers It’s Better Under the Umbrella
Coverage subject to eligibility, availability, and policy terms. The Travelers Indemnity Company and its subsidiaries and affiliates, One Tower Square, Hartford, CT 06183.
Playset
When a powerful storm causes extensive damage, a Travelers employee helps put a family’s world back together.
2024
[MUSIC PLAYING]
(DESCRIPTION)
A dirty Australian Shepherd barks at something in the woods, but it isn’t clear what. The barks are muted.
TEXT: Inspired by true events
(DESCRIPTION)
Ryan, the insured, drives down a wooded road on a beautiful day. He eyes the passenger seat and smiles. In the passenger seat, his dog Max sticks his head out the window to enjoy the fresh air. Out of nowhere, a truck barrels through a stop sign and crashes into Ryan’s car at breakneck speed. Cut to black.
(DESCRIPTION)
Ryan's smashed sedan is upside-down in a wooded area near the road. Max barks at the car in desperation, the scene from the beginning now revealed in its entirety. But the sirens spook Max. He runs.
(SPEECH)
RYAN: I was driving to visit some old college friends, about a six-hour drive from Montgomery to Asheville.
(DESCRIPTION)
A college graduation photo of Ryan and four of his friends.
(DESCRIPTION)
A snippet of the vehicle incident report from police, along with a photo of the completely smashed windshield.
(DESCRIPTION)
A heartwarming photo of Ryan and Max from a day at the park.
(SPEECH)
Had my dog Max with me, as usual.
(DESCRIPTION)
At his office desk, Alex from Travelers converses with Ryan. There’s a look of determination in his eyes.
(DESCRIPTION)
Ryan recuperates in a hospital bed, also talking on his cell. He’s got a full-leg cast and neck brace. Clearly not in great shape.
(SPEECH)
Alex from Travelers called me about my claim, but all I could think about was Max.
(DESCRIPTION)
A photo of a younger Ryan and Max as a puppy, both on skateboards. A grinning Ryan steadies Max.
(DESCRIPTION)
Near the side of the road, Alex approaches a lost dog flyer on a telephone pole. It’s got Max’s picture on it. He takes a photograph and posts it to social media.
(SPEECH)
He told me he’d do everything he could to help find him.
(DESCRIPTION)
Alex is in the office, chatting with Ryan who’s sitting in the chair in his hospital room.
(SPEECH)
ALEX: Yeah, I know some people at a radio station.
(DESCRIPTION)
The local radio DJ relays an announcement about Max on-air. Alex watches the DJ through the viewing window, nodding in enthusiasm.
(SPEECH)
RADIO DJ: This is 100.4 WTXN and we’ve got a lost dog alert. A brown and white Australian Shepherd mix.
(DESCRIPTION)
While driving down a wooded road, a park ranger hears the announcement on the radio. She cranks the volume up.
(DESCRIPTION)
Alex is on the phone in his office. Then we see him driving around near the scene of the accident, looking for Max.
(SPEECH)
RYAN: He kept checking in. He just wouldn’t let it go.
(DESCRIPTION)
The park ranger patrols the woods that night on foot, looking for Max with a flashlight. In the distance, she’s left her car headlights on for some extra light.
(SPEECH)
PARK RANGER: Hey!
(DESCRIPTION)
Her flashlight beam illuminates a large drainage pipe, and inside Max’s head peeks out.
(DESCRIPTION)
Max is brought to Ryan’s hospital room. He leaps onto the bed and Ryan throws his arms around him. Various hospital staff watch with delight from the hall.
(SPEECH)
RYAN: I can’t thank Alex from Travelers enough.
(DESCRIPTION)
The park ranger flashes a huge smile from the doorway as the reunion continues.
(SPEECH)
I’ll never forget that moment.
(DESCRIPTION)
Max looks up at Ryan, who lovingly pets his face.
TEXT: Remarkable things happen when people care.
(DESCRIPTION)
Travelers logo
TEXT: It’s better under the umbrella®
Coverage subject to eligibility, availability, and policy terms. The Travelers Indemnity Company and its subsidiaries and affiliates, One Tower Square, Hartford, CT 06183.
Dog
Fleeing an auto accident, a frightened dog is reunited with its owner when a Travelers employee goes above and beyond to help.